Coaching for Excellence is a two-day seminar addressed to anyone who must manage or supervise the work of others. This class focuses on the one-on-one relationship between manager and employee that lies at the heart of successful performance.
As a consequence of this class, participants will improve their coaching skills by integrating a variety of basic communication strategies with several actual, hands-on coaching practice sessions.
According to a recent article in the Training and Development
Journal, effective coaches
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develop trust and mutual respect
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show a personal interest in employee development
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communicate empathy for both personal and professional issues
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lead by example
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provide honest and accurate “big picture” information
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provide specific performance criteria
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offer effective, performance based, feedback
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help employees plan for improvement
Although supervisors and managers play many roles, certainly the role of coach is one of the most important, both for the development of their employees and for the success of their organizations.
Coaching for Excellence is intended to help provide managers and supervisors with the one-on-one coaching, communication, and feedback skills that are crucial for success in today’s rapidly changing, highly competitive business environment.
Coaching for Excellence provides training in the key communication skills needed for establishing and maintaining effective one-on-one coaching relationships, while providing participants with the opportunity to practice those key skills in several actual coaching conversations, ranging from coaching for successful performance through dealing with lack of improvement.
Skill Practice. Each coaching module is designed to provide participants with extensive hands-on coaching practice and feedback. Each of several coaching conversations is discussed in detail, then participants practice each conversation in a simulated coaching session, using their own real-world case studies and experiences. Finally, participants give and receive feedback on the skills they have used during the practice session. Through this process, participants not only come to understand various coaching strategies but also practice and receive feedback on their management of a variety of coaching conversations.
The Program
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Key Communication Skills. Participants are introduced to and given an opportunity to practice the communication skills needed to establish productive coaching relationships.
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Performance Feedback. The characteristics of effective performance feedback are introduced, discussed and practiced.
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Interpersonal Problem-solving. Strategies for effective one-on-one problem-solving are introduced and discussed.
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Skill Practice. Participants have an opportunity to practice coaching, feedback and communication skills in six different coaching scenarios.
Coaching for Excellence provides a powerful, hands-on learning experience for both new and experienced managers and supervisors.
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